It's time to re-center your people
With all the AI tools on the market, there's a lower likelihood that you're hearing real feedback from real people about the products you're building.
It's too easy to turn to LLMs for quick answers to product problems that bury user's true needs in hallucinations, mistakes, and generic responses.
Taking the first step
The first version of Prisma is simple: add a transcript of an interview with your user and it will extract a clean set of quotes categorized by positive and negative feedback about your product.
All the filler is filtered out so you can focus on the most important things people said. See exactly why each quote was kept and cut, and make edits along the way.
There's a lot more to come that will make it easier to surface what people say to make informed decisions, this is just the start.
How I got here
For a long time, it was hard for me to find a project that felt like it was worth my time and effort. A project that I could make progress on in the short term and have a clear picture of what it could be in the long term. One that I would want to keep working on regardless of resources or outcome.
It wasn't until I started hacking together solutions for myself that I started to see the limitations LLMs have with making sense of user feedback. Over time, it became clear to me that there is an opportunity to make a dent in a pain that I've felt over and over on every product I've worked on.
To that end, I'm devoting my time to tackling these issues indefinitely. Not because of a trend or a fad, but because I believe this is an important problem to solve. In my view, the more we center people in our work, the better our products become. And the better our products are, the more fulfilling our lives can be.